Help centre

IPTV Questions, Answered

Everything people ask before (and after) subscribing — plans, the free trial, devices, sport and support. Can't find your answer? Ask us on WhatsApp and a real person will reply in minutes.

Plans & pricing

How much does the IPTV subscription cost?
Premium starts at £11.99 for one month and falls to about £4.99/month on a 36-month plan. 4K starts at £14.99/month, and Multi-Screen plans for 2–5 simultaneous screens start at £19.99/month. All prices are in GBP on the pricing page.
What's the difference between Premium, 4K and Multi-Screen?
Nothing in content — all plans include the identical 23,000+ channels and 120,000+ on-demand titles. Premium streams in HD/FHD on one device, 4K adds Ultra HD on priority servers, and Multi-Screen lets 2–5 screens watch different things at once.
Is there a contract or minimum term?
No. You choose any term from 1 to 36 months, pay once for that term, and renew only if you want to. There are no auto-renewals and no exit fees.
Why are longer plans so much cheaper per month?
Longer terms reward commitment: a 12-month Premium plan works out at £7/month and a 36-month plan at about £4.99/month, versus £11.99 for a single month. Most customers start short, then switch to a long plan once they've tested the service.
Can I upgrade or change my plan later?
Yes — message us on WhatsApp any time and we'll adjust your plan. Because every plan has the same content, switching only changes quality or screen count, never your channels.

Ordering & payment

How do I order a subscription?
Choose a plan on the pricing page and tap the order button. WhatsApp opens with your exact plan and price pre-filled — send the message and we confirm, then deliver your login within minutes.
Why do you sell through WhatsApp instead of a checkout?
It's faster, more personal and more transparent. You can ask anything before paying, there are no card forms on the site, no account to create and no automatic renewals to forget about — and the same chat becomes your support line.
How quickly is my subscription activated?
Usually within minutes of confirming on WhatsApp. Sports fans regularly order and get set up between team news and kick-off.
Do you offer refunds?
If the service doesn't work as described on your setup and we can't fix it, we'll make it right — see our refund policy for details. The free trial exists precisely so you can verify everything before paying.

Free trial

Is there a genuinely free trial?
Yes — message us on WhatsApp and we'll set one up at no cost, with no card details required. You get a real slice of the full service to test on your own device and broadband.
What should I test during the trial?
Watch live sport at a busy time (that's the toughest test), check your must-have channels are present, try the on-demand library, and test every device you plan to use. Our free trial guide has a full checklist.
What happens when the trial ends?
Nothing automatic — there's no card on file, so it simply stops. If you liked it, pick a plan in the same WhatsApp chat and we upgrade your access instantly.

Devices & setup

What devices does it work on?
Fire TV Stick, Samsung/LG/Android Smart TVs, Android boxes, MAG set-top boxes, iPhone, iPad, Windows PCs and Macs. One subscription's login moves freely between them.
How long does setup take?
About ten minutes on any device: install a free player app, enter the three login details we send, and the channels plus 7-day guide load automatically. Our setup guide covers every device step by step.
Do I need a special IPTV box?
No — most customers use a Fire TV Stick or their Smart TV. A dedicated box adds plug-and-play simplicity or Ethernet stability if you want it; our IPTV box guide compares the options.
What broadband speed do I need?
10–15 Mbps streams HD comfortably; a stable 25 Mbps+ is recommended for 4K. Ethernet or strong 5GHz Wi-Fi to your main TV gives the most reliable results.
Can I watch on multiple devices at once?
Simultaneous viewing needs a Multi-Screen plan (2, 3, 4 or 5 screens). A single-device plan can be installed on several devices but streams to one at a time.

Sport & content

Is every Premier League match included?
Every televised fixture — weekend slates, midweek rounds and the festive programme — plus the Champions League, Europa League, EFL and the major European leagues, all in one guide.
Are boxing and UFC pay-per-views included?
Yes — major fight nights are part of the subscription, not separate PPV purchases. You watch the big cards live in HD or 4K at no extra cost.
Which channels are included?
All 23,000+: UK terrestrial and entertainment, every major sports broadcaster, movie channels, kids' TV, news, documentaries and a large international line-up. See the full channel list breakdown.
How big is the on-demand library?
Over 120,000 films and series, organised Netflix-style with search and genre shelves, updated weekly with new releases — and titles don't rotate away mid-month.

Reliability & support

Will it buffer during big matches?
Our dedicated UK and EU servers are provisioned specifically for peak events — Saturday 3pm, Champions League nights, title fights — with active anti-buffering that routes you to the fastest node. Combined with reasonable broadband at your end, streams stay smooth when it matters.
What's your uptime?
We maintain 99.9% uptime with load-balanced servers monitored around the clock, and we add capacity ahead of major events rather than after problems.
How do I get help if something goes wrong?
Message us on WhatsApp — a real person replies, usually within minutes, and we fix the vast majority of issues in a single conversation with live screen-by-screen help.
Is IPTV legal in the UK?
The streaming technology is the same one behind iPlayer and Netflix and is entirely legal. As with any service, you're responsible for ensuring you hold the appropriate rights for the content you watch in your region — see the note in our footer.
Still curious? The deep-dive guides cover everything: start with the IPTV subscription guide, the setup guide or the full channel list.

Questions answered — ready to watch?

Take the free trial or pick a plan. Either way, it's one WhatsApp message and you're minutes from watching.

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