Refund Policy

Last updated: June 2026

1. Try before you pay

Every customer can take a free trial before purchasing — no card details required. The trial exists so you can verify the channels, picture quality and stability on your own device and broadband before spending anything. We strongly encourage it.

2. Fix-first promise

If something isn't working after you've paid, message us on WhatsApp first. The vast majority of issues are login typos, Wi-Fi problems or app settings, and we resolve them live in a single conversation. Where the fault is on our side, we fix it — and extend your subscription to cover any significant downtime.

3. When we refund

• The paid service fails to work as described on a supported device and connection, and
• You've given us reasonable opportunity to fix it (a support conversation within 7 days of activation), and
• We're unable to resolve the issue.

In that case we'll refund the unused portion of your term, or the full amount if the service never worked at all.

4. What isn't covered

• Broadband or Wi-Fi problems on your side (we'll still help you diagnose them).
• Unsupported or faulty devices.
• Change of mind after the term has been substantially used — choose a short term or the trial if you're unsure.
• Account sharing or resale, which breaches our terms.

5. How to request a refund

Message us on WhatsApp (+44 7414 242398) with your order details and a description of the issue. We respond quickly and process agreed refunds promptly via the original payment method.